Privacy policy

PRIVACY POLICY

At QUEENDA, we place the highest importance on the privacy and security of our visitors and customers. This policy outlines what data we collect, how we use it, and the measures we take to protect it.

1. Information We Collect

  • Order Information: When you place an order, we collect your name, surname, shipping and billing address, email address, and phone number to fulfill your purchase.

  • Payment Data: Your credit card and payment information are processed directly by our secure, PCI-DSS compliant payment gateways (e.g., iyzico). QUEENDA does not store or have access to your full credit card details.

  • Technical Data: We may collect data such as your IP address and device information to ensure the security and functionality of our website.

2. How We Use Your Data

  • Order Fulfillment: To process your transactions, ship your products, and provide customer support.

  • Communication: To send you updates regarding your order status or to contact you if necessary.

  • Marketing: With your explicit consent, we may send you emails about our new collections, special offers, and promotions. You can opt-out of these communications at any time.

3. Data Sharing with Third Parties

Your personal data is shared only with essential third-party service providers to complete your order, including:

  • Logistics Partners: Courier companies (e.g., DHL, UPS, FedEx) for the delivery of your products.

  • Payment Providers: Secure payment intermediaries for transaction processing.

  • Legal Requirements: We may disclose your information if required by law or to comply with legal processes.

4. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and provide personalized content. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Your Rights (GDPR & KVKK Compliance)

In accordance with the GDPR (General Data Protection Regulation) and KVKK (Personal Data Protection Law), you have the following rights regarding your personal data:

  • The right to access and receive a copy of your data.

  • The right to request the correction or deletion of your data.

  • The right to withdraw your consent for data processing at any time.

To exercise these rights, please contact us at info@thequeenda.com.